Job Specification: Customer Support

Company: ABEX Hydraulics & Engineering Co., Ltd.
Location: Company Headquarters, Samut pakan, Thailand
Position Type: Full-Time

Key Responsibilities:

1.Sales Support

• Preparing sales documents such as quotations, contracts, and invoices.
• Tracking orders and coordinating with various departments, such as warehouse, logistics, and accounting.

2.Customer Service & Communication

•  Responding to customer inquiries and providing information about products and services.
• Processing orders and updating customers on order status.
• Coordinating product delivery and after-sales service.

• Preparing sales reports and analyzing sales trends.
• Maintaining and updating the customer database and other sales-related records.

4.Coordination with Other Departments

• Liaising with the accounting department regarding invoices and payments.
• Coordinating with the warehouse and logistics teams to ensure timely delivery of products.

Qualifications:

• Gender: Female
• Age: more than 23 years old
• Bachelor’s degree in other related fields
• 1-2 years of work experience
• Has a passion for service and negotiation skills.
• Good at solving immediate problems.
• Have basic knowledge of English language will be given special consideration.

Benefits:

• Social security
• Occupational pension fund
• Annual health check-up
• Performance-based bonus
• Public holidays: 13 days/year
• Annual leave: 6 days/year (can accumulate up to 10 days)
• Business leave: 3 days/year
• Employee outings
• Overtime pay (Some positions)

Working Hours:

• Monday – Friday: 8:00 AM – 6:00 PM
• Saturday: 8:30 AM – 1:00 PM
• Closed on Saturdays (alternate) and Sundays